Cancellation Policy

Cancellation Policy

FREE CANCELLATION of your booking up to 7 days after your reservations has been confirmed, If your rental starts in less than 7 days, you can cancel for free up to 48 hours before the rental starts. After this period, the below cancellation policy will apply.

All cancellations must be made by e-mail to carhire@kisii.co.ke. We must receive a cancellation notice a minimum of 24 hours before vehicle collection. There will be a small administration fee, which in some cases may be as much as the original rental fees. No refund will be given for ‘No shows’, early returns, or voluntary downgrades of booked vehicles.

All cancellations should be made on our online portal or via email at carhire@kisii.co.ke, not with the car hire agent. Should you agree to cancel directly with the car hire agent on arrival, you must also inform us of this change to your booking. Amending your booking or cancelling optional extras may not be possible less than 48 hours before pick-up. What is a no-show? A no-show occurs for the following reasons:

  1. You didn’t inform us about your cancellation prior to your pick up date.
  2. You failed to pick up the car at the arranged time and date.
  3. You failed to provide the required documents